SHIPPING
METHODS AND COSTS
We aim to dispatch all orders within 48 hours.
Estimated delivery times are to be used as a guide only and commence from the
date of dispatch, theOutnet are not responsible for any delays caused by
destination customs clearance processes.
We deliver to 170 countries around the world,
and offer the following shipping options:
|
DESTINATION |
SERVICE |
COST |
DELIVERED |
|
United
Kingdom |
DHL
Express |
£5.95 |
1-2 working days |
|
Mainland
Europe |
DHL
Ground |
£7.50
+ tax |
2-6 working days* (see the list below) |
|
Mainland
Europe |
DHL
Express |
|
1-2 working days |
|
International |
DHL
International Express |
£16.50
+ tax |
2-3 working days |
*MAINLAND
EUROPE (DHL GROUND SERVICE DELIVERY):
|
2-3 working days: |
4-6 working days: |
WHEN
DO WE DELIVER?
9am-5.30pm, Monday to Friday.
IMPORTANT
INFORMATION
· All orders require a
signature upon receipt
· We are unable to
redirect orders once items have been dispatched, so please ensure there is
someone who can sign for your order at the specified shipping address
FREE
SHIPPING
Occasionally there will be a Free Shipping
promotion on the site for a limited period of time. In the event that you need
to return an item that you bought during a Free Shipping promotion, we will not
refund the outbound shipping costs (since this was free) and you will still be
charged a return shipping fee as normal.
INSURANCE
To ensure that the
most accurate pricing, taxes and delivery costs are displayed, we recommend
that you click on the link at the top left of our website and select your
country from the list of shipping destinations. Click here to access this page.
TRACKING
YOUR ORDER
You can check the current status of your
shipment by signing into your account and selecting My Orders. Simply type in
your tracking number which we email to you after ordering and we will track the
shipment for you.
TAXES
& DUTIES
Taxes and duties are calculated according to
your shipping destination and itemized on the Order Summary page. UK VAT will
be applied to orders dispatched within the United Kingdom, excluding the
Channel Islands. Local sales and taxes will be applied to all other EU
destinations. Most countries are shipped to on a DDP (Delivery Duty Paid)
basis, which means that all relevant import taxes and duties will be included
in the product price at the time of purchase.
The following countries are shipped to on a
DDP (Delivery Duty Paid) basis:
|
Australia |
Malta |
If a DDU (Delivery Duty Unpaid) destination is
selected, product prices displayed are exclusive of all taxes and duties, as
well as UK VAT. As the recipient, you are liable for all import duties, customs
and local sales taxes levied by the country you are shipping to; payment of
these is necessary to release your order from customs on arrival. As we are
unable to advise the amount this may be, we will always seek your confirmation
by email prior to dispatching a DDU order. Please look out for this email to
ensure timely dispatch of your order.
